American Education Services
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American Education Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Education Services has 1.1 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros.
Cons: How we have been treated, Feeling less than adequate because we needed help with payments, Lies about calls and paperwork.Recent recommendations regarding this business are as follows: "Double check everything about your loans!", "Avoid if you can!", "Absolutely not!", "Number to talk to real person on questions to recertification my AES IBR loan.", "Probably too late if your reading these reviews".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Education Services has 1.1 star rating based on 28 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros.
Cons: How we have been treated, Feeling less than adequate because we needed help with payments, Lies about calls and paperwork.Recent recommendations regarding this business are as follows: "Double check everything about your loans!", "Avoid if you can!", "Absolutely not!", "Number to talk to real person on questions to recertification my AES IBR loan.", "Probably too late if your reading these reviews".
Most users ask American Education Services for the refund as a solution to their issues.
Top American Education Services Reviews
"AES- confused, uncooperative, and downright rude"
AES is the loan servicer for my student loans through National Collegiate trust. I have never met a friendly or helpful associate with AES. It's almost as if...
"Overpaying foe Student loans"
I have paid my loans twice and continue to consistently pay each month. This company should be ashamed of how they treat those that continually pay. The...
Overpaying foe Student loans
- Overpaying on student loans significantly
Preferred solution: Price reduction
User's recommendation: Double check everything about your loans!
Pittsburgh, Pennsylvania
Changing payments without notice or reason!
User's recommendation: Avoid if you can!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palm Bay, Florida
Disgusted with anyone's ability to financially burden anyone this way!
User's recommendation: Absolutely not!
Sunbury, Pennsylvania
Trying to pay my loan on line and it keeps saying my session has timed out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
IBR recertification
Preferred solution: Recertification for AES IBR loan
User's recommendation: Number to talk to real person on questions to recertification my AES IBR loan.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hubert, North Carolina
Loan forgiveness
Preferred solution: Call or email back
Lack of service
Preferred solution: Deliver product or service ordered
Lancaster, Pennsylvania
No response
User's recommendation: Probably too late if your reading these reviews
Lancaster, Pennsylvania
Horrible taking advantage of hard working people
User's recommendation: Do not use this company !!!!
Billed for interest and penalty during loan payment suspension period in CARES act.
- No pros
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible company
- No pros
Loan has been paid...
Preferred solution: Let the company propose a solution
Sane happened to me
Payments lost
- Feeling less than adequate because we needed help with payments
- How we have been treated
Preferred solution: Let the company propose a solution
They are clueless
FRAUDULENTLY CHANGED LOAN TERMS
I have been paying private student loans with the servicer Aes for the past NINE years ! Three of those loans were taken out as fixed rate loans.
Aes has changed the terms and are telling me that I have a variable rate loan. In 1 million years I would never take out a variable rate loan, they are too risky. I have repeatedly requested copies of the actual loan application which prove they have always been fixed rate loans. Several years later, Aes has still not complied with my request.
They keep sending ambiguous promissory notes that do not contain any interest rate, no loan amount, and no terms. They tell me that my promissory note IS my application! I don’t think so! Despite having paid over $60,000 on those three loans, the principal amount on all three loans combined has only declined by $6000 !
When I ask them how this is even possible, I never get a straight answer! I have just requested paperwork to file a complaint against them with the consumer financial protection bureau . This loan servicer is a den of thieves !! A word to the wise when you are taking out student loans, make copies of all caps everything, including your loan application.
Look for the interest rate and terms to be clearly printed on your documents before you sign anything . The bank that these private loans were taken out from is Citizens Bank, and they are just as culpable in the fraud that Aes is perpetrating!
I am going through the same thing. In the past 5 years we have paid $14,000 and our loan has INCREASED by $4.000 !!
In the last year we paid $3.700 and our loan DID NOT decrease by one single cent. This is beyond unethical and I can never get a straight answer when I call them. I have filed a complaint with the Consumer Financial Protection Bureau and AES did reply with a long drawn out crazy letter explaining the jacked up increases and amount owed. Total B.S.
if you ask me.
I cannot get original documents. I have also filed a compliant with the Attorney General.
Indianapolis, Indiana
Do not take out student loans especially with this company
About
American Education Services (AES) services different student loan products for its lending partners all over the United States. The variety of these loans includes private educational loans and Federal Family Education Loan Program.
AES was founded by the Pennsylvania Higher Education Assistance Agency. It is the most comprehensive financial aid organization in the USA, that helps lenders customize their loan product offerings tailored to a specific name, geographical region or business goal. American Education Services provides lenders with such solutions as alternative loan servicing centers, page centers or remote client services.
It also works with students, providing educational resources for them and flexible repayment options that help borrowers to minimize risks.
American Education Services is ranked 355 out of 1016 in Loans and Mortgages category
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They are still collecting interest on my loan, and said my loan was not what you call federal they said sorta federal. I know mine is they are full of it.